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Professional services


  • Recruitment process outsourcing


  • Recruiting essential staff to allow the DVSA to address the Covid-19 induced backlog of driving theory tests

  • Overseeing the recruitment process including managing the offer, acceptance and onboarding for successful candidates

  • Creating talent pools to meet future demand with a supply of quality candidates

The challenge

The impact of the Covid-19 pandemic meant there was a vast backlog of people waiting to take their driving theory test.

As such, the Driver and Vehicle Standards Agency (DVSA) needed to fully staff a new business area to meet this demand.

The nature of the challenge meant there was a need to recruit 1,100 test centre associates, as well as all the dedicated support functions and management structure.

These roles had to be filled by August 2021, as September brought the 'return to normal' and a demand for more than one million extra tests to 'go live'.

The process was made trickier as those being recruited needed to hold a valid driving licence.

The solution

Working closely with the DVSA, Reed Talent Solutions put a structured recruitment process in place including an online application, a video interview assessment and a final assessment for candidates.

To ensure everything ran smoothly, 10 dedicated talent specialists, along with a talent manager, were assigned to oversee the process.

Reed Talent Solutions provided specific, in-person training to deliver understanding of the roles, the recruitment process and the assessment criteria and scoring.

The adaptability of the Reed Talent Solutions team meant they were able to overcome any issues as they arose - for example, successfully recruiting in the remote Scottish Highlands, historically known as a 'hard-to-recruit' area.

The results

Across the campaign, Reed Talent Solutions received 27,500 applications, assessed more than 2,000 video interviews and managed 1,300 candidates through the final assessment.

Most importantly, all 1,100 test centre associate roles were filled with Reed Talent Solutions managing the offer, acceptance and onboarding for the successful candidates.

The DVSA said Reed Talent Solutions displayed “a professional approach and a range of knowledge on how to best deliver the contracts’ needs, which covers everything from recruitment processes to deployment and management of workers daily.”

“If an organisation requires a team of specialists to assist with recruitment, deployment and specific workforce management needs, Reed Talent Solutions will be able to help,” he added.

Find out more about our recruitment process outsourcing solution, or get in touch with one of our experts to talk through your needs.