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Engineering & industry


  • Recruitment process outsourcing


  • Managed and processed 8,000 candidate applications 

  • Successfully screened, vetted, and onboarded 1,600 workers across the UK 

  • Workers deployed across the UK within 12 weeks

The challenge:

At Reed Talent Solutions we pride ourselves on delivering what we promise, so who better to partner with than Royal Mail Group. 

It’s a partnership that has spanned over 20 years, but that does not mean there aren’t fresh challenges to resolve.  

On this occasion, having seen other recruiters struggle to cope with the volume of its requirements, Royal Mail Group needed an efficient and fast recruitment process to enable it to deploy 1,600 postal workers across the UK within a 12-week timeframe. 

The solution:

The answer to making a success of such a large-scale project is best seen by looking at Reed Talent Solutions’ work in a single area.  

One of the most important parts of the project was the recruitment of more than 70 people in just two months to Royal Mail Group’s Chelmsford branch.  

Our RPO Talent Partner, April-Rose Kennedy, said the Royal Mail’s “strong brand offering competitive salaries” meant there were plenty of initial applications for the roles. 

The challenge was to ensure candidates were engaged throughout the application process, and able to progress through it in a timely manner.  

This, coupled with the specialist nature of the site and the high volume of applications, meant strong communication lines were essential in making sure the process went as smoothly as possible. 

The results:

In the words of Royal Mail Group’s Senior Manager, Permanent Recruitment, Gemma Milner - the impact of this project was “absolutely business critical”.  

She said without such “successful management of our application pipeline, we would simply not meet the obligations of our service to Royal Mail and its customers.” 

Gemma said the level of support received from Reed Talent Solutions - notably from Managing Director, Permanent Workforce Solutions, Ali Andarabi, Account Director, Sam Slatter and Head of Service Delivery, Ian Hillman - has resulted in this individual project becoming an on-going service.  

“Reed Talent Solutions has the infrastructure and wherewithal to support high-volume requirements at speed,” Gemma added. 

“Our ability to support scalability is particularly reflected on their industrial action strike days.”  

All in all, Reed Talent Solutions processed and managed 8,000 candidate applications. Ultimately, 1,600 workers were screened, vetted, and onboarded into sites across the UK. 

Based on our performance in this project and others across the business, Reed Talent Solutions have been awarded a three-year contract for sole supply.

Find out more about our recruitment process outsourcing solution, or get in touch with one of our experts to talk through your needs.