Introducing a new recruitment model for a local authority

We transitioned the London-based council to a hybrid managed service to deliver efficiencies and added value.

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The Challenge

We were faced with completing a large scale change management programme in just 10 weeks

The Council’s go live date was fixed, resulting in limited time to complete a complex transition from a neutral vendor to a hybrid managed service.

We needed to train 400+ managers on new processes. We needed to design and build our vendor management system, XMS, including an interface with the Council’s finance systems. And we needed to recruit dedicated on-site support.

The Solution

We engaged multiple stakeholders, from Reed and the Council, to support the transition, including:
  • A dedicated Project Manager: Our Project Manager built all requirements in to a comprehensive project plan, with deliverables and strict timescales, to ensure we would complete implementation on time.
  • Internal training champions: We allocated specific individuals in all service areas to support training and ease the transition to the new service for their colleagues.
  • Supplier relationship team: The team held ‘meet and greet’ sessions for all suppliers to introduce Reed’s processes. For key suppliers, they also held on-site training sessions to further support the change.

The Results

A well-managed implementation project ensured:
  • XMS was fit for purpose from day one
  • 90 new bookings were successfully filled in the first three months
  • A Relationship Business Partner is on site five days a week
Managed Service Programmes
Local Authority
  • 400+ managers trained
  • 600+ bookings aligned
  • 69 support suppliers on-boarded
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