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Michele is Reed Talent Solutions’ Managing Director for Client Services, a role which allows her to implement her expertise in delivering customer service and excellence across large scale and complex workforce management programmes.

While she has been in her current role for more than four years, Michele has a vast amount of experience garnered over 27 years working across business development, recruitment operations and account management.

In 2008, she was appointed to main board and director-level positions.

Her current role sees her lead Reed Talent Solutions’ client engagement teams supporting major enterprise contracts, take charge of supplier management, and develop the company’s recruit, train, deploy product.

Michele cites her strengths as a willingness to pursue opportunities outside of her comfort zone, allowing her to gain new skills and a solid foundation as an effective member of the senior leadership team, and teamwork – including exploring ways to continually evolve client and co-member experience.

I’m proud to work for a business with such strong heritage and values. We deliver what we promise, and I work with a great bunch of people to achieve this. We can never be in control 100% of the time, but we can be in control of how we listen and attend to our customer needs.